Returns, Refunds & Cancellations

Last updated: [30-September-2025]

Definition

A Return is the process of sending back a product purchased on Homoeobazaar.com. You may request a return when any of the situations below occur:

• The item delivered is different from what you ordered.
• The item is expired or near expiry (for medicines, anything with less than 3 months of shelf life remaining).
• The item is damaged in transit or the seal appears tampered.

Important: If a package appears damaged or the seal is broken at delivery, please refuse the shipment. If damage is discovered after opening, you may raise a return request for a refund. Replacements are subject to stock availability; if a replacement is unavailable, we will process a refund.

Return Window & Verification

• Return requests must be raised within 7 (seven) days from the date of delivery.
• After you submit a request, Homoeobazaar will verify the claim and may coordinate with the relevant vendor or brand to validate batch details and the condition of the product.
• If your request is approved, we will initiate the return pickup and refund process.
• Frivolous, fraudulent or misrepresented claims may be rejected and may attract appropriate action.

Return Conditions

• Orders placed in error or change-of-mind do not qualify for return.
• The batch/lot number on the returned product must match the invoice.
• Returns due to change in prescription are not eligible.
• Products must be returned in their original manufacturer packaging with all labels, price tags, barcodes and the purchase invoice.
• Only unopened packs/strips/bottles are eligible. Partially used or opened items cannot be returned.

Non-Returnable Categories

For safety and hygiene, the following categories (as marked “Non-returnable” on the product page) are not eligible:

How to Initiate a Return

1. Email us at info@homoeobazaar.com within 7 days of delivery with your order number, photos (if damaged), and a brief description.
2. Our support team will review your request within 72 business hours and share next steps.
3. Pack the item in its original packaging for pickup. We will schedule a reverse pickup where serviceable; otherwise, we may request you to ship it to a designated address and reimburse reasonable courier charges.

Refunds

• Refunds are initiated after the returned item passes quality checks (or, in case of damage/incorrect item, after claim approval).
• Refund timelines:
  • Prepaid orders (online payment/wallet): refunded to the original payment method or store wallet.
  • Cash on Delivery (COD): refunded via bank transfer to the customer’s account.
• Once approved, refunds are typically completed within 7–10 working days of reverse pickup delivery to our facility. Bank processing times may vary; we’ll notify you when the refund is initiated.

Shipping Charges

Estimated shipping charges are shown in the cart at checkout and may vary by order value, weight/volumetric weight, destination PIN code, and any special handling requirements. For shipping queries, write to info@homoeobazaar.com.

Order Cancellations

Customer-Initiated

• Products can be cancelled before dispatch. Orders marked as “Shipped” cannot be cancelled.

Homoeobazaar-Initiated

We may cancel orders (fully or partially) due to reasons including but not limited to: stock unavailability, listing or pricing errors, restrictions on shipping to the destination, or suspected fraudulent activity. We may also cancel “bulk”/resale-intent orders at our discretion, such as:

• Multiple orders for the same product to the same address in a short period
• Unusually large quantities of a single product
• Invalid/incomplete address details
• Use of improper means to place orders

No cancellation fee applies for cancellations made in line with this policy. Any paid amount will be refunded per the refund terms above.

Contact

Need help? Email info@homoeobazaar.com with your order number and details.